Refund policy

At Crocko.pk, we understand that every order is more than just a delivery — it’s something you’ve chosen for your home, your table, and your everyday moments.

That’s why we aim to make your experience as smooth and worry-free as possible.

Damaged or Broken Items

We take great care in packaging every order, but in rare cases, damage can happen during transit.

If you receive any broken or damaged item, don’t worry — we’ve got you covered.

  • We offer a free replacement for damaged products
  • In cases where a replacement is not available, we provide a full refund via online banking

All we ask is that you share clear pictures of the damaged item with us.

Change of Mind

We get it — sometimes you change your mind, and that’s okay.

If you wish to return your order:

  • You must notify us within 24 hours of receiving your parcel
  • Requests made after this time may not be accepted

This helps us keep things fair and manageable for everyone.

How to Request

To request a replacement or refund, simply reach out to us with your order details:

A Small Note

We’re a growing brand, and every order truly means a lot to us.

We always try to handle every situation with care, fairness, and understanding — and we appreciate your support and trust in return.

With Gratitude

Thank you for choosing Crocko.pk.

We’re here to make sure your experience feels just as good as the products you receive.